Customer Service
“All of our representatives are helping other customers. You can remain on hold and we will take care of you blah, blah, blah.” Next I received a choice of jazz or contemporary or classical music to entertain me while I waited–that is if I wanted to wait from 90 minutes to two hours and forty minutes. No I did not.
So I took the next option, which was to have a rep call me in the order in which my name came up. I was assured that I would not lose my place in the queue. I accepted–reluctantly.
But I really wanted an answer right away. I had already exhausted the articles online that provide a do-it-yourself menu of how to fix what seemed unfixable.
Then it occurred to me to look for the ‘chat’ option. I found it and I was connected with the nicest, most helpful and knowledgable representative one could want. She walked me through the solution step-by-step and soon we were both wishing each other a good day and saying thanks.
All this hullabaloo led me to think about my ‘customer service’ when someone calls or writes to me and asks for my advice or help. Do I offer it with generosity and kindness? Or do I hurry through the call, eager to end it? Do I listen carefully so the person feels heard and cared about? Do I go the extra mile, offering to find an answer if I don’t have one?
I’ve thought a lot about this–not only in my work life but also in personal relationships in groups I belong to. Sometimes all it takes is a bit of extra time and patience and understanding–something that being put on hold with classical music simply can’t replace.
In one way or another we are all ‘customers’ and ‘service representatives’ to one another throughout our lives. I’m going to make it a point to offer my very best self in every way possible. A tall order since none of us is perfect, but one we can strive to be since we all are in need of loving care every moment of our lives.
Let each of you look not only to his own interests, but also to the interests of others.
Philippians 2:4 ESV
Wow, what a great reminder ! I have also face those on hold situations .
We all need to be quick to help and slow to judge .
Thanks for you insightful messages . You are a blessing !
Thanks, Etta Mae. I’m happy to hear my words touched you.
Right on point! Nothing else to add.
Thank for sharing all your gifts unselfishly. I appreciate you.
Have an awesome week! 😀
Thanks so much, Jannette. How kind of you to share your words with me.
Karen, this is awesome. You have always been my cheerful customer service representative in every way—with your smile, your sweet voice and lovely spiritual advice! I am a satisfied customer as your friend :))))) love, Heidi
What a cute comment. It’s a blessing to hear you are a ‘satisfied’ friend.
And…you’ve never put me on hold, which is a nice feature in a friend.
I love hearing this too, dear friend.
I am like Heidi- I have never been “put on hold” by you!. Rather, I find you to be a very thoughtful, respectful listener…. one who only offers advice if you are asked to give it. My children and I are indeed blessed – and our lives enriched – from knowing you!
Thank you, Glenda. Takes such a friend to know one. You have always been a dear listener, as well.
Thank you, Dear Karen! I am too old to remember if I have ever been put “on hold” smile but I know what it is like to wait and wait and wait and then wonder if my grandchildren got their christmas gift card or not! WAIT a minute! Did I ever respond to the last letter I received from my friend ‘so and so?? OOPS! I think I owe a few long time friends a letter, Wonder if they think I have forgotten them? I know this may not “fit” in this blog but you made me realize I do have friends who may be wondering how I am!?!? This does not really fit your great words today either but it gets close to fitting mine at times: “judge not lest ye be judged” Thanks Karen
I agree, Margaret. You are never off the mark when you comment on my blogs. You give me something to think about every week.
Mic…I mean…Mouse Drop! 😉
Great takeaway for me today Karen.
Listened to 20 mins. of horribly, annoying music while on hold for the 10th attempt at rectifying what should have been a simple issue.
If I’ve ever put someone through that, I promise to try and never inflict that level of discomfort and frustration ever again!
Thanks for provoking good thoughts!
Smiles, BRC
You’re most welcome, Beth.
Nice reminder! Thanks Karen! Right Attitude [x]
Thanks so much, Patty. Great to hear from you.
No substitute for excellent customer service.
I agree. And today I received more great customer service when a pair of sandals arrived on time. 😊